Refund policy

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, email Austin@graywickholdings.com. If your return is accepted, we will provide the return instructions and approved return address. Do not send an item back to the address shown on the original package unless we specifically instruct you to do so. Items returned without prior authorization may not be accepted.

For returns requested because you changed your mind, the customer is responsible for return shipping. If an item arrives damaged, defective, or incorrect, contact us promptly and we will work to make it right.

Damages and issues

Please inspect your order when it arrives and contact us promptly if it is defective, damaged, or incorrect. Include your order number and clear photos when possible.

Exceptions

Used items, gift cards, personalized items, and items marked final sale cannot be returned. Contact us if you have questions about a specific item.

Exchanges

The quickest way to exchange an item is to request a return. Once the return is accepted, place a separate order for the replacement.

European Union cooling-off period

If merchandise is shipped into the European Union, you have the right to cancel or return the order within 14 days for any reason, subject to applicable law. The item must be unused, in its original condition and packaging, with proof of purchase.

Refunds

We will notify you after the returned item is received and inspected. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card provider may require additional processing time. If more than 15 business days have passed since approval, contact Austin@graywickholdings.com.